Our return policy lasts 30 days. If 30 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Currently due to the outbreak of the virus, as of right now we are not accepting returns. You can inbox me on Instagram or email me at theofficialbrand.xotic@gmail.com. Allow me to respond within 24-72hrs.